Who we are
Suggested text: Our website address is: https://ecomtrade.us.
1. Who We Are
EcomTrade (“we,” “our,” or “us”) operates as an online marketplace connecting sellers and buyers. Protecting your privacy is a priority, and this Privacy Policy explains how we collect, use, and protect your personal information.
2. Information We Collect
We may collect the following types of information:
- Account Information: Name, email, phone number, billing/shipping address.
- Transaction Data: Orders, payments, and delivery details.
- Comments & Reviews: Data provided in forms, including IP address and browser user agent string (used for spam detection).
- Media Uploads: If you upload images, avoid including embedded location data (EXIF GPS), as visitors may extract this data.
- Cookies: Login sessions, display preferences, and user convenience cookies (see Section 4).
- Technical Data: IP address, device information, browser type, and usage activity.
3. How We Use Your Information
- To process and fulfill orders.
- To manage customer accounts and provide support.
- To improve our website’s performance and user experience.
- To detect, prevent, and address fraud or misuse.
- To comply with legal and regulatory requirements.
4. Cookies & Tracking Technologies
- Convenience Cookies: Save name, email, and preferences for future visits (lasts up to 1 year).
- Login Cookies: Maintain user sessions for 2 days (or 2 weeks if “Remember Me” is selected).
- Analytics & Marketing Cookies: Track visitor behavior to improve our services.
- You can disable cookies in your browser settings, but some features may not function properly.
5. Embedded Content from Third Parties
Our site may include embedded content (e.g., videos, images, or articles). These third-party sites may collect data about you, use cookies, and track your interaction if you are logged into their services.
6. Data Sharing
- We do not sell your personal data.
- Data may be shared with service providers (e.g., payment processors, shipping carriers, IT providers).
- If you request a password reset, your IP address will be included in the reset email.
- Visitor comments may be checked by automated spam detection services.
7. Data Retention
- Comments: Retained indefinitely for moderation and community continuity.
- Accounts: Profile information is stored as long as the account remains active.
- Users can view, update, or delete personal data anytime (except usernames).
8. Your Rights
Depending on your location, you may have the right to:
- Request a copy of your personal data.
- Request correction or deletion of your data.
- Withdraw consent for marketing communications.
- File a complaint with your state or federal data protection authority.
California residents may have additional rights under the California Consumer Privacy Act (CCPA).
9. Data Security
We implement reasonable technical, administrative, and physical safeguards to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure.
10. Children’s Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children.
11. Governing Law
This Privacy Policy is governed by the laws of the United States and the state in which our company is registered.
12. Contact Us
For questions about this Privacy Policy or your data rights, contact us:
📧 Email: support@ecomtrade.us
📍 Address: 97 ELDERT ST, APT 2 BROOKLYN, NY, 11207, USA
